Question No. 1
What is the minimum package that is required to develop a Cisco Unified Intelligence Center custom report for a Cisco Unified Contact Center Express deployment?
Question No. 2
Which action enables a contact center supervisor to access and monitor live data reports for multiple teams?
Question No. 3
Which two Cisco Unified CCX steps invoke another Unified CCX application script? (Choose two.)
Answer: B, D
Question No. 4
Why are CSQs associated to the team definition?
Question No. 5
A customer purchases 200 Cisco Unified Center Express Premium agent seats In order to run a 30-port outbound IVR campaign, which two addition items must the customer purchase?
Answer: B, C