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Question No. 1
Which setup is correct when you configure Cisco UCS B-Series VICs to reach the Fabric interconnect switches for Cisco Unified Contact Center Enterprise (UCCE) on Cisco UCS B-Series deployments?
Question No. 2
Refer to the exhibit.
Which includes three inbound call flows with their respective average handle times. The deployment includes Cisco Unified Contact Center Enterprise, Cisco Unified Customer Voice Portal, Cisco Unified Communication Manager, and Cisco Unified Border Element. The customer needs to record all agent conversations with callers. What is the minimum average handle time needed to determine how many recording ports are required?
Question No. 3
In a Cisco Unified Contact Center Enterprise deployment, which two options are the roles of the Administration & Data Servers? (Choose two.)
Question No. 4
Which three features does Cisco Finesse provide as an out-of-the-box agent desktop? (Choose three.)
Question No. 5
Which three features or functionalities does Cisco Unified Communications Manager provide for Cisco Unified CCE and Cisco Unified Customer Voice Portal? (Choose three.)
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